𝟱 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘁𝗮𝗹𝗲𝗻𝘁 𝗼𝘂𝘁𝘀𝗶𝗱𝗲 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗵𝗮𝗻𝗻𝗲𝗹𝘀

🔎 What if your next maintenance superstar is stocking shelves at the local hardware store? Your future leasing rockstar serving coffee down the street?

After 20+ years in multifamily operations, I've discovered that the most transformative hires often come from unexpected places. Yet many teams overlook incredible candidates who lack "industry experience."

Here are 𝟱 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘁𝗮𝗹𝗲𝗻𝘁 𝗼𝘂𝘁𝘀𝗶𝗱𝗲 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗵𝗮𝗻𝗻𝗲𝗹𝘀:

𝟭. 𝗛𝘂𝗻𝘁 𝗳𝗼𝗿 𝘁𝗿𝗮𝗻𝘀𝗳𝗲𝗿𝗮𝗯𝗹𝗲 𝘀𝗸𝗶𝗹𝗹𝘀, 𝗻𝗼𝘁 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗸𝗲𝘆𝘄𝗼𝗿𝗱𝘀 🎯
That hardware store associate who troubleshoots customer problems? They've developed the exact diagnostic thinking your maintenance team needs.

𝟮. 𝗦𝗲𝗲𝗸 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗮𝗴𝗶𝗹𝗶𝘁𝘆 𝗼𝘃𝗲𝗿 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 🧠
Property management systems can be taught. Learning agility cannot. I once hired a former teacher who mastered our software faster than industry veterans.

𝟯. 𝗩𝗮𝗹𝘂𝗲 𝗰𝘂𝗹𝘁𝘂𝗿𝗮𝗹 𝗮𝗱𝗱 𝗼𝘃𝗲𝗿 𝗰𝘂𝗹𝘁𝘂𝗿𝗮𝗹 𝗳𝗶𝘁 🌟
Don't hire mirrors of your existing team. The former flight attendant I brought onto a leasing team introduced customer experience techniques that transformed our resident retention efforts.

𝟰. 𝗖𝗿𝗲𝗮𝘁𝗲 𝗰𝗹𝗲𝗮𝗿 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗽𝗮𝘁𝗵𝘄𝗮𝘆𝘀 🎯
Build structured knowledge transfer programs where industry-specific concepts are taught in a way that's accessible to new team members.

𝟱. 𝗨𝘀𝗲 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝗮𝗹 𝗮𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁𝘀 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰𝗮𝗹𝗹𝘆 📊
Tools like DISC reveal whether candidates have the natural traits that align with specific roles, reducing bias toward industry experience.

I've seen retail managers revolutionize events, teachers transform training, and flight attendants elevate service standards in ways that wouldn't have happened with traditional candidates.

The question is: 𝘄𝗶𝗹𝗹 𝘆𝗼𝘂 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗲 𝗳𝗶𝘀𝗵𝗶𝗻𝗴 𝗶𝗻 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲 𝘀𝗺𝗮𝗹𝗹 𝗽𝗼𝗻𝗱, 𝗼𝗿 𝗲𝘅𝗽𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝘀𝗲𝗮𝗿𝗰𝗵 𝘁𝗼 𝗳𝗶𝗻𝗱 𝗵𝗶𝗱𝗱𝗲𝗻 𝘁𝗮𝗹𝗲𝗻𝘁? 💭